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The Cruise Web's Testimonials

Since 1994, The Cruise Web has been planning dream cruise vacations for thousands of clients, many of whom choose to share their experience with their personal consultants. See what our clients have to say about their experiences with The Cruise Web in the following testimonials.

Have a testimonial of your own? Share it with us at office@cruiseweb.com.

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Recent Testimonials:

  •  "We would like to thank you first of all for your great support during our booking phase. The trip was well organised, the cruise liner was great, the choice for our cabin was excellent since it was the right size for four people and approximately in the middle of the ship. You made our holiday fantastic and one to remember. We would like to thank you for your lovely gifts for our anniversary. Hope to work once again with you for our next vacation ... Thanks again for all your support throughout our experience."

  •  "I have to say [our cruise consultant] is terrific. He has been extremely helpful with all my questions. Responds immediately and I had to write to you to tell you how refreshing it is to work with such a professional. We are excited to go on our vacation and will definitely work with [our cruise consultant] in the future."

  •  "I am writing to let you know that [our cruise consultant] has earned a FIVE STAR rating from me, for providing excellent service as a Cruise Consultant representative for Cruise Web. [He] was patient, very professional and his communication was polite and friendly, as I was planning/booking my daughter's 16th birthday celebration on a cruise with Royal Caribbean. We all came back very happy and looking forward to book our next cruise with [our cruise consultant] in the future."

  •  "Took our family to celebrate our 40th wedding anniversary ... Highly recommend using Cruise Web for stress free planning and Holland America for the best trip ever."

  •  "We recently used The Cruise Web to book our cruise. [Our cruise consultant] helped us to book the perfect cruise vacation. He was extremely thorough and our cruise exceeded our expectations. He even followed up with us afterward. We will definitely use his services again."

  •  "[Our cruise consultant] always returns my calls even though it isn't a serious matter. He figures there's never a problem too small. Thank you for all your help with our cruises. You're more than a travel agent, you're a friend."

  • "...we have worked with [our Cruise Consultant] the past 5 years or so on a number of our family vacations and leaving again this summer on a cruise to Europe! I just had to email you to let you know how fantastic she is to work with! Her customer service skills are exceptional and she has always gone above and beyond to help us out. I have enjoyed working with her and think she is wonderful!" 

  • "I would just like to compliment [our cruise consultant] for the fantastic job she has done in putting our cruise together. She has been extremely responsive to assist me with all my needs and concerns with regard to our cruise which we booked online through her. She is truly an asset to your staff and a great representative for Cruise Web, Inc. I would not hesitate to book again with your organization, as a result of the professionalism that [our cruise consultant] has displayed with regards to our booking!" 

  • "My husband and I have been working with [our cruise consultant] for several years and have taken a few cruises with her assistance. We are so pleased with the attention to detail she always pays to everything and we feel very confident we are getting the best advice from her." 

  • "Thank you for for helping us from the beginning to the ending of our trip. We are already looking forward to our next New Year cruise! The service you provided has probably made us life-long cruisers!!! You took our vision and turned it into a wonderful vacation. We met so many wonderful people and have wonderful memories. Thank you again!!!" 

  • "Thanks again for your expertise and patience with me. You are the best!" 

  • "Without your assistance I doubt we would have taken our dream cruise. It was a tribute to you and your staff to put up with so many inquiries. Man is mortal. Memories immortal. Your office is a part of those memories and very much appreciated." 

  • "...my husband and I could not be happier with our representation by [our cruise consultant]. He has been incredibly responsive to my MANY questions right from the start. I have never felt like I was imposing on him and he always responds to any questions either on the phone or in email with incredible speed. No question ever seems too silly or unimportant and one of the things we most appreciate is his intuition. If I asked a question that might lead to another subject, he always took the time to explore whatever else I might need to know. And he would provide us with the answer to questions I would never even think to ask.We will certainly be contacting [our cruise consultant] the minute we have any inkling of taking another cruise. We depend on him immensely and look forward to working with him in the future. No doubt he was doing his job, but we feel strongly that he went way above and beyond the call of duty every single time he helped me!! He is an incredible person and we sincerely enjoyed working with him. Hopefully we will have the opportunity to work with him again. He is simply the very best and I feel so privileged to have had his help!!" 

  • "Just got off the phone with you and wanted to say how happy we are we hooked upwith you. You are so easy to work with and have all the answers... You are energetic, honest, and so helpful. You make us feel like we have known each other forever. Anyway, you have been great and I wish you the best." 

  • "We had a wonderful trip. Thank you. You are wonderful! Thanks so much for calling me from your house and getting everything done so quickly. I appreciate all you did." 

  • "Thank you for all your professional, efficient, friendly and wonderful work as always. We think you are great and feel very lucky that you are our contact for fabulous family holidays." 

  • "You are the best travel agent I have ever run across with! You are a top professional! I would like to use your service the rest of my life!" 

  • "My parents were very happy with their recent trip and I was extremely satisfied with the care and support you provided me from the get-go through the process till the end. I have to admit, I've dealt with many travel agents in the past, but your approach, kind assistance, and knowledge were invaluable... thanks again!" 

  • "We have nothing but good things to say about you and your company. It gives me hope for our country to find someone who actually makes good on their promises. We will be calling on you again for our next adventure." 

  • "It was wonderful to talk with you again. I just wanted to say again how much I appreciate all of your efforts to making this trip the best it could be. Your patience did not go unnoticed. I was becoming frustrated and you came to the rescue. I am not just saying this to be nice! You deserve my praise. You are a credit to the company and I will not hesitate telling my friends about you and the great customer service that I have received."

  • "You have been fabulous from day one. I wish I could shake your hand, or more accurately, I'd like to give you a hug. Even if the cruise experience is terrible (and I know it won't be), the process of getting there has been easy and enjoyable thanks to your help and personal notes. You have guaranteed yourself my future business if I ever cruise again. Thank you so very much. I have an office full of employees that I hope make near the impact on my patients that you have on me. You are a rock star. May you find happiness at every turn!" 

  • "Thanks as always for your prompt and efficient replies! You are amazing and such a pleasure to make cruise plans with... I am getting very excited. I am really lucky to have such a great thing to look forward to. Thank you again for all your help and support. You have really been fabulous!" 

  • "Ah it was great! Everything you promised us. Really you served us well ... Thanks for your work for us." 

  • "We had a great time!... You have been the best travel agent we have had so we'll certainly hope to have your help in the future. Look forward to talking with you. Thanks for all you did." 

  • "Just wanted to tell you that your customer service dept. is great!! Every time I have called, they have either had the answer right away, or called me back shortly with the information requested." 

  • "[Our Cruise Consultant] was very helpful, responsive and made great recommendations." 

  • "I am in awe of your total professionalism! We are very blessed to have you pop into our travel plans just in time!" 

  • "Thank you for all that you have done to make our cruise the most enjoyable to date. You are a true professional who puts the customer first and will do everything you can to ensure our cruise is memorable."

  • "Your customer service cannot be beat ... I appreciate all your help and continued contact."

  • "I [would like to] express my appreciation of the way in which [our Cruise Consultant] approached a first-time cruise customer. My husband and I have never considered taking a cruise before but his summer vacation plans fell through at the last minute ... I called The Cruise Web and was connected to [our Cruise Consultant]. She is a good listener, asks good questions, and understands the interests and expectations of the caller. She called back when she said she would after locating the best cruise to meet our needs. I will certainly return to cruiseweb.com in the future." 

  • "You couldn't have done better. My daughter feels like a princess & wife like a queen. Very good quality beautiful ship. You read us perfect. Can't wait to see what the rest of the voyage has in store!"

  • "I just returned from a cruise on Carnival Freedom on an 8 day cruise ... We had an above and beyond positive experience going through [our Cruise Web Consultant], she did a fantastic job and made our vacation that much better ... I cannot tell you how much help she was, always available and quick to respond. If you have more agents like her, you are lucky. This is the third time we have used The Cruise Web and I will be going through her and referring her a lot in the near future."

  • "... My wife and I have booked four cruises with [The Cruise Web] and would like to take this opportunity to Brag about the Outstanding personal service we received from our Cruise Web Consultant... He has not only saved us money, but also has taken a personal interest in our travel needs. He has kept in contact with us up to the time we boarded the ship. I have spoken to him on my cell phone before, standing on the deck of the ship as we were waiting to depart! When we return he is the first phone call we get as we are driving home..."

  • "... you have cared for my needs as though I was a family member. A person could not ask for better service than what you provided me especially when I found out I had to have another brain surgery and cancel the trip again. You have followed up with me when I would have expected not to hear from you and I really appreciate everything you have done. Kudos to you and to The Cruise Web. I have been in customer service for 27 years and I can say without a doubt that The Cruise Web runs a class act operation... I was first afraid of dealing with a company out of my state (which is Texas) but with the experience I have had with The Cruise Web I would not deal with anyone else."

  • "We had a great time and will surely be cruising again sometime soon. Thanks for your good service."

  • "... I want to thank you for your prompt reply, going the extra mile, and your general overall professionalism."

  • "Thank you for your assistance..., you are, as always, most helpful and obliging."

  • "...we had a wonderful time! My two small children had a great time!!!! We enjoyed it quite a bit, especially being pampered! My kids want to come back. And, we are thinking about the Alaska one that leaves from Vancouver. I'll definitely be contacting you. Thanks again for your help."

  • "Great trip.... if anyone has ever considered traveling by ship but hasn't--- they really should take this cruise....all in all--- loved our trip!!! Thanks for making our anniversary so special."

  • "....Thanks for all your help and I look forward working with you in our future cruise, I'm really happy with the service we got from you, is not easy to get great customer service, but we did with you...Thank you."

  • "I appreciate all the services you provided. You had a good personal and professional touch. I will definitely consider you when I decide to go again or someone I know decides too. Thank you very much."

  • "...You went far beyond the call of duty..."

  • "Your willingness to explain EVERYTHING, and quick responses made the entire process enjoyable for all of us.... Your professionalism and enthusiasm about the trip really made the experience one we all enjoyed. Not to mention us having a great time, the planning experience was a blast due primarily to your assistance. All said it was a pleasure to deal with you, and we will definitely contact you again for any and all of our cruise needs.... You were a big help to us and very knowledgeable and patient regarding all of the questions we had."

  • "Thank you so much for all that you did for us in organizing, advising and working to make our back to back cruise on the Crown Princess so enjoyable. It is nice to work with you. I believe that we have now done 3 cruises with you and plan to do many more...."

  • "Thank you SO much, I know you put a lot of time and effort into this. And you know, we'll never take a cruise without calling you. You're a STAR!!!"

  • "Your service is outstanding and I will most definitely give referrals to you as they arise."

  • "I'm sure this will be a splendid escape! You certainly have made it a pleasant experience so far, but now I'm ready to "set sail" on my first cruise....Thanks for everything!"

  • "What a GREAT trip we had on our cruise. And since we had not been on a cruise for quite some time, it was even 'more welcomed'. And thanks to you, everything went smoothly.... Thanks again for your great help. You were always so nice and pleasant and helpful in every way. You can be sure we will pass along your name to anyone that should ask."

Share your own testimonials by emailing us at office@cruiseweb.com.

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