Customer Service

Home > Contact & Support > Need Help? > Customer Service


Customer Service


Our success depends on providing expert customer service through our personal consultative approach to cruise vacation planning. We intentionally place the burden of planning and research on our trained consultants so that your entire vacation process is easy and stress-free, from the first day of planning to your eventual return. Give us a chance to show our customer service and we are confident we will impress.

Learn more about our customer service below and call 1-800-377-9383 to speak with one of our expert consultants today.

You can also email The Cruise Web at

Free Cruise Planning


Seniors about to cruise

Personal Consultative Approach:

At The Cruise Web, we believe that there are right and wrong vacations for everyone, and it is our personalized consultative approach that allows us to find the right vacation for each of our clients. Our one-on-one approach helps us discover your particular needs while creating a lasting relationship for a lifetime of cruising.


Father and son near cruise ship

Experienced Consultants:

All of The Cruise Web's cruise consultants go through extensive product training in order to know which cruise line is best for your individual needs. Our consultants' training includes first-hand experience with our preferred cruise lines in different destinations.


Popular cruise ship

Preferred Vendor Partnerships:

The Cruise Web maintains excellent relationships with several distinct cruise lines. Not only do these relationships allow us to offer better deals and exclusive promotions, they mean we can communicate with the cruise lines on your behalf with a strong voice.


Customer service bell

Full-Service Reservations Administration Team:

Our full-service Reservations Administration team works in tandem with our expert consultants to make sure you don't have to worry about the administrative side of preparing for a cruise. We will process your booking, distribute essential travel documents and guarantee hassle-free cruise planning. We want to do the work and leave the fun part for you.


Couple in Tahiti

Fully Customized Itineraries:

Interested in a one-of-a-kind vacation for your next adventure? If you have a discerning taste for luxury and an appetite for truly extraordinary experiences, our Custom Elite Travel boutique is ready to make your dreams a reality. Our Custom Elite consultants go beyond cruising to create truly customized itineraries.


Cruise Web
Free Cruise Planning
Let Us Help Plan Your Dream Vacation

We Make Vacation Planning Easy

With an overwhelming world of choices, we understand you may need some personal assistance to plan your perfect vacation. From finding the right destination to choosing the best departure date, we're here to help. Plus, our experienced travel consultants have access to exclusive vacation deals to make sure you get the best value for your time and money.

Expert guidance. No booking fees.

Free Vacation Planning