Crystal River Cruises Service and Awards

Much more than simply service with a smile, Crystal River Cruises' onboard staff—from hospitality and room stewards to servers and spa experts—make each moment of your river cruise quintessentially luxurious and welcoming. It's hard to fathom how Crystal River Cruises can provide such a high level of personal attention and meticulous care without intruding on guests' personal space, but their joyous and well-polished staff do it voyage after voyage. Simply put, they are delighted to serve you, and we'd be delighted to tell you more when you call 1-800-377-9383.

Included Gratuities
Enjoy additional peace of mind with included gratuities, both onboard and ashore, so you spend less time calculating tips and more time amazed by the personal touches and gracious service.
 

Front Reception
Crystal River Cruises' onboard receptionist are available 24 hours each day to answer any questions and help with any needs.
 

Concierge
The onboard Concierge can help arrange shore activities and car rentals or coordinate flight details and luggage arrangements. For Concierge hours and activity schedules, please refer to the daily onboard newsletter, Reflections (available both printed and digitally).
 

Destination Specialists
Speak with any of the onboard Destination Specialists for help planning the perfect land experiences in port.
 

Butler Service
Guests in every stateroom category can take advantage of Crystal River Cruises' butler services, including luggage handling, shoeshines, reservations for Crystal Adventures excursions and more. Plus, they can book your onboard spa or salon appointment (select ships only).
 

Crystal River Cruises Awards:

• Travel Weekly Magellan Awards: Silver for Overall River Cruising (2018)
• Travel Weekly Magellan Awards: Silver for Overall River Cruise Ship, Crystal Mozart (2018)
• Travel + Leisure Magazine: Best River Cruise Line, Crystal River Cruises (2017)
• TravelAge West: Editor's Pick – Best Suites, River Cruise (2017)
• Cruise Critic: Editors' Pick, Best New River Ship, Crystal Mozart (2017)
• River Boat Ratings: The Best Inclusive River Boat Experience in Europe, Crystal Mozart (2017)
• Silver Magellan Award: River Cruise Ship, Crystal Mozart (2016)