Crystal River Cruises Accessibility

Crystal Rivers Cruises aims to deliver the same luxurious travel experience to all guests, accommodating a number of disabilities and special needs. Even with Crystal River Cruises making every effort to accommodate a range of guests' concerns, there are still certain considerations that should be made regarding some aspects of your cruise, such as dietary restrictions and mobility challenges.

With any accessibility concerns or special need, one of the most important things to do is notify your cruise consultant as soon as possible. This way, whether your needs are physical, medical or Continue below to see how Crystal River Cruises accommodates guests with accessibility concerns.

Dietary Needs
For dietary accommodations, please notify your cruise consultant at least 14 business days prior to your departure. This allows us adequate time to make preparations with Crystal River Cruises. Alternatively, you can email RiverButler@CrystalCruises.com at least 14 business days prior to your river cruise departure.
 

Medical Needs
If you require medication or specific dietary supplements, you are advised to bring your needed supply and then some (preferably in your carry-on luggage). Please keep in mind that Crystal's river ships do not have a doctor or nurse onboard. In the event that a guests does require medical attention, this will need to be provided by local onshore resources.
 

River Ship Accessibility
While Crystal River Cruises' ships do not include handicapped or wheelchair accessible staterooms, all suites and public areas are accessible via an onboard elevator (excluding the Sun Deck, which can only be reached via stairs). Please note, however, that there is no elevator access to board Crystal's river ships. This could make embarkation and disembarkation particularly challenging. As such, Crystal River Cruises may not be appropriate for guests with limited mobility, especially if dependent upon on a wheelchair for transportation.
 

Accessibility Touring
Please be advised that many ports are not wheelchair accessible, and guests with limited mobility may struggle with varying degrees of port accessibility around the world. Furthermore, many shore experiences include extensive walking over rough terrain, steps, uneven pavement and cobblestone streets. If you are concerned about river cruising with your specific needs, please contact one of our experts at 1-800-377-9383.
 

Additional considerations for guests with special needs, per Crystal River Cruises:

"Crystal River Cruises reserves the right, without liability, to refuse to board or transport guests whose medical condition, limited mobility or disability is not compatible with security rules and requirements specific to the navigation area, or who, in Crystal River Cruises' opinion is unfit for travel on the river yachts."

"In the unlikely event of an emergency, all guests must be fully mobile and able to exit the river yachts safely. If guests are unable to meet the minimum safety requirements, even when provided with appropriate auxiliary aids and/or services, Crystal River Cruises may find it necessary to ask the guest to make alternative travel arrangements."