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Your MSC Cruise Information

Congratulations on your upcoming MSC Cruises cruise and thank you for selecting The Cruise Web! Here you will find important information to assist you in your preparations to your cruise vacations:


NOTICE: Health and safety protocols, guest conduct rules, vaccination requirements and regional travel restrictions are fast evolving, vary by cruise line, ship, destination and travel supplier, and are subject to change without notice. Due to evolving health protocols, imagery and messaging may not accurately reflect onboard and destination experiences, offerings, features, itineraries, protocols and/or restrictions. These may not be available during your voyage, may vary by ship and destination, and may be subject to change without notice.

Each traveler is responsible for ensuring their compliance with all passport, visa, vaccination and/or other entry/exit requirements and payment of any charges, fees, duties, taxes or assessments related to your travel.

To learn more about the latest travel requirements for MSC Cruises, CLICK HERE.


Ready to Redeem Future Cruise Credits?

We are available 7 days a week to help with all of your cruise vacation planning, including with Future Cruise CreditsCLICK HERE to learn more about redeeming Future Cruise Credits, or call 1-800-377-9383.



See if you're eligible for our exclusive 10% SAVINGS on shore excursions by calling 1-800-377-9383.


Your Tickets:

You will be receiving your e-tickets via email from one of our client service representatives no later than 2-3 weeks prior to your sailing. Pre-registration must be completed before tickets can be sent.


Due to increased security in ports worldwide, your embarkation will be much faster and easier if all of your pertinent information is already in the cruise line's check-in system. Please CLICK HERE to pre-register online.

IMPORTANT NOTICE: By booking with The Cruise Web, Passenger explicitly agrees to the MSC Cruises USA Standard Booking Terms and Conditions and the Carrier's Conditions of Carriage:

Please read all sections carefully as they affect the passenger's legal rights.

Identification, Passport & Visa Information:

Proof of citizenship and photo identification will be required for your vacation. A valid US passport and visa (for certain destinations only) may also be required for your travel. The United States Department of State has recently changed documentation requirements for travel outside of the United States, and continues to review these requirements. For example, when traveling to certain countries, your passport must be valid for several months beyond the date in which you expect to complete your travel and return home. Please visit the State Department website at, for the official and most up to date documentation requirements, and also for instructions on how to renew or obtain a passport. You may also contact the National Passport Information Center toll free at 1-877-487-2778.

NOTE: Effective May 3, 2023, travelers who elect to use a U.S. state-issued driver's license must ensure that it is REAL ID-compliant, which should be indicated by the presence of a star located near the upper corner of the card.

Non-US citizens should check with their local consulate to determine the specific documents required for travel.

Shore Excursions:

Optional shore excursions are a great way to make the most of your cruise vacation, and we suggest booking yours with either The Cruise Web's third party excursion partner, Shore Excursions Group, or directly with the cruise line.

Advantages of booking your excursions with Shore Excursions Group, our preferred partner, include up to 40% savings, a money-back guarantee, more tour options, guaranteed return to ship and 24/7 traveler support at 1-866-703-0606.

NOTE: Excursions booked through Shore Excursions Group are NOT operated by the cruise line, but rather are arranged by Shore Excursions Group.

Cruise Web Exclusive: SAVE 10% on Excursions. Call 1-800-377-9383 to see if you're eligible!

To browse shore excursions from Shore Excursions Group (The Cruise Web's 3rd party tour partner), please CLICK HERE.

To browse shore excursions directly with MSC Cruises, please CLICK HERE.

Either way, we recommend you book early for the best selection, as shore excursions and tours have limited capacity and fill up quickly!

Preferred Flights:

If your vacation package includes airfare, your airfare is subject to the carriers, dates, times, and routing selected by the cruise line or provider. You may also contact your Cruise Web cruise specialist to request Preferred Flights through Cruise Web's cruise line partners. Preferred Flights are strongly encouraged to accommodate your flight dates, times, routing, or airline choices. The cost of Preferred Flights is from $75 to $200 per person, depending on the cruise line, plus any difference in airfare.

Travel Protection:

Travel insurance is available through our partner, Travel Guard Insurance. Please call your cruise consultant for pricing and full coverage details as soon as possible. Coverages may vary and not all coverage is available in all jurisdictions. CLICK HERE for more information about travel protection offered through Travel Guard.

Travel Advisories and Vaccination Requirements:

For health advisories and vaccination requirements, visit the Center for Disease Control at For US State Department travel advisories, see To learn more about the latest travel requirements for MSC Cruises, CLICK HERE.

Frequently Ask Questions:

Please CLICK HERE to read our F.A.Q. guide.

Still Have Questions?

Please contact your personal Cruise Consultant or CLICK HERE to email your questions.

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