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  • From Ordinary to Extraordinary

    Service is very important when it comes to vacations, so much so that it can make or break your trip. After a few vacations, our expectations become loftier and our definition of “great service” changes. Luckily, cruise lines are also raising the bar and finding ways to exceed our expectations, taking their service from ordinary to extraordinary.
    One of the reasons I enjoy cruising is definitely the service. From the moment you step onboard you find friendly attentive crew standing by to welcome you onboard (often with a glass of champagne) or guide you to your cabin. Then after you relax and enjoy a refreshing cocktail, it’s off to your stateroom where your luggage has already been delivered – all without you having to lift a finger. Upon arrival to your room you notice that there is a plastic mat on top of your bed to ensure that you do not dirty your bed as you unpack your luggage. After all, who wants to sleep in a dirty bed?

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  • The Cruise Web's President Rubs Shoulders with Hollywood Stars

    The Cruise Web’s founder and President, Frans Hansen, joined the stars at the world premiere of Arthur at New York City’s famous Ziegfeld Theater last month. This Warner Brothers’ picture, directed by Modern Family’s Jason Winer, is a remake of the classic 80s comedy Arthur, starring the late Dudley Moore.

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  • We've Been Served!

    In honor of this month’s “Service” theme, we’ve compiled several stories of above and beyond service as experienced by our employees on cruise vacations.
    Tina C.
    When I stayed in the Courtyard Villa on the Norwegian Epic my butler James was so amazing. My sundress strap broke and I asked him to take it to the cleaners on the ship. He said, “No, I will have my friend Ming sew it for you.” The next morning he brought it to me and it was perfect. I feel like he went far above and beyond.

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  • New Mugs and Tree Hugs

    Inspired by our “Green” newsletter from March, The Cruise Web recently did away with our office’s Styrofoam coffee cups in favor of environmentally-friendly ceramic coffee mugs. Several of the mugs will be reserved for visitors, but we’ve made sure that each and every member of The Cruise Web team receives their own mug. The new mugs feature our company logo and, more importantly, they’ll help us cut back on waste. The switch to ceramic coffee mugs is the latest part of The Cruise Web’s continuing effort to be as “green” as possible.

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  • Grand Princess Returns to Service After Princess Cruises' Most Extensive Drydock

    Following the most extensive drydock in Princess Cruises history, today the first passengers set sail aboard the completely transformed Grand Princess in Ft. Lauderdale, Florida. The ship’s remarkable 24-day drydock that transformed it from top to bottom also made the vessel a media star with daily video updates that attracted more than a half million views.

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  • Holland America Line Announces New Sustainable Seafood Program

    Holland America Line has announced the roll out of its new sustainable seafood program which adopts environmentally responsible purchasing practices and features menus that showcase sustainable seafood. Working in conjunction with the Marine Conservation Institute – a Washington State partner in promoting sustainable and compatible use of the oceans – Holland America Line’s sustainable seafood program emphasizes adopting sustainable seafood purchasing practices.

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