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| What's this? |
| The Current is our monthly newsletter where you'll enjoy greater insights into our company and cruising. |
| If you are looking for our Cruise Deals! you can subscribe to them here. |
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| Photo Highlight |
| This month we're focusing on one of the most important aspects of cruising, Service. From room service to massages, the attentive staff makes sure that no need goes unmet and is a big factor in creating a stress-free, unforgettable vacation. Our Service photo highlight comes courtesy of the Yachts of Seabourn. These waiters have actually gone out into the surf to bring champagne to a couple of lucky guests - talk about excellent service! |
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Check out more photos in our
Service Photo Gallery. |
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| Manager's Insight |
| Service with a Smile and the Extra Mile! |
| My name is Julie Atkins and I have worked at The Cruise Web for almost eight years. I was chosen to provide this month's Manager's Insight, which is very appropriate since I am the Manager of Client Services & Group Administration. |
| Firstly, I'd like to share my motto, 'where there's a will, there's a way.' Co-workers are often surprised at just what I can accomplish. A colleague asked me just the other day how I managed to get a cruise line to give me something he couldn't get - my answer was 'charm.' Of course, that's not all you need. To go the extra mile and really deliver the very best service, you have to be willing and care enough to find a way to make whoever you are servicing happy; that could be a client, a manager or the mail man. Building connections in a service industry is also key to being successful, as there are always times when you need to know who to go to for help. With that being said, here is another familiar saying that comes to mind: 'it's not what you know, but who you know' - certainly true for me. |
| At the end of the day, all of us at The Cruise Web enjoy what we do, and that is providing great service. In a day where everything is available online without any communication, we love that you call us to experience our service. Although you don't see us face to face, know that you are being served with a smile! |
| Julie Atkins |
| Manager of Client Services & Group Administration |
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| Carla Rader |
| Quality Control |
| Next Cruise: Alaska |
| Favorite Island: Dominica - loved hiking through the mountains |
| Hobbies: Horror Films (Eli Roth, Rob Zombie, Classic Wes Craven), taking care of pet 16-year-old turtle, |
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| Sampson, and hanging out with her younger nephews, Jared (11), Christopher (5) and Shadow (A dog: 16-week-old Golden-Doodle) |
| Favorite Teams: Washington Redskins, Baltimore Orioles |
| Cruising is all about service. This month we'd like to introduce you to one of our most service-oriented team members, Carla Rader. Carla is part of our Client Service department and although you may never get a chance to speak to her, chances are, she knows all about your upcoming cruise. Carla's role is to make sure that every booking that passes through The Cruise Web is accurate and ready to cruise! |
| Carla has been at The Cruise Web for nearly 5 years. Even as a young child, Carla knew she had the gift of focus and detail, which makes her the perfect fit as the initial stage to our extensive Quality Control process. "I've always had a great focus and attention to detail. Even when I was younger and was starting to read, I would always be the one to find typos and grammatical errors in school. I still correct my friend's grammar when they speak, for example, 'you and I', not 'you and me.'" She added jokingly, "I'll always provide that feedback, even if it's not necessarily well received." |
| So how does Carla stay motivated in a job that would seem tedious to most people? "I've never had any inclination to be anything in particular. I've really always been interested with supporting people who do something inspiring. I also love to help other people reach their goals. I get excited when our agents do well because I know the clients are taken care of too. This product is exciting! It's vacations!" |
Although you may never get the chance to speak to Carla, she's a huge part of what makes The Cruise Web great. The service she provides may not be face to face or over the phone, but the role she plays is vital to our Cruise Consultants and to your reservations. Ask any consultant and they'll tell you how appreciative they our of Carla! (Carla, can you please check that last sentence for us? Thanks!)
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| The Current Spotlight: From Ordinary to Extraordinary! |
| By Julie Atkins, Manager of Client Services & Group Administration |
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| Service is very important when it comes to vacations, so much so that it can make or break your trip. After a few vacations, our expectations become loftier and our definition of "great service" changes. Luckily, cruise lines are also raising the bar and finding ways to exceed our expectations, taking their service from ordinary to extraordinary. |
| Read More» |
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| The Current Cruiser's Poll |
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| The Cruise Web Photo of the Month! |
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| We've Been Served! |
| A compilation by The Cruise Web employees |
| In honor of this month's "Service" theme, we've compiled several stories of above and beyond service as experienced by our employees on cruise vacations. |
| Tina C. |
| When I stayed in the Courtyard Villa on the Norwegian Epic my butler James was so amazing. My sundress strap broke and I asked him to take it to the cleaners on the ship. He said, "No, I will have my friend Ming sew it for you." The next morning he brought it to me and it was perfect. I feel like he went far above and beyond. |
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Next month's theme:
Nightlife!
Look for it on Wednesday, June 22nd! |
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